FREQUENTLY ASKED QUESTIONS

We’re passionate
about what we do

FAQ

We appreciate your feedback, including ideas on how Hope St can improve the way we work. Please email your feedback or concerns to info@hopestreet.org or phone 0800 HOPE NZ. To make a confidential complaint please email complaints@hopestreet.org

Hope St projects are administered by the locals employed by our international partners, locals who are passionate about transforming their communities, passionate about changing the lives of children to give them hope for the future. These people identify, plan and implement their own programs in the fight against poverty: education programs, health care, clean water, microfinance and social business programs, protecting kids from neglect, trafficking and exploitation. Local capacity always has more effective impact. 

We at Hope St desire integrity in all aspects of our actions. As good stewards we consciously accept responsibility for those things that have been entrusted to us, therefore financial accountability and transparency are imperative to us. We try to keep our administration low-cost so that we can channel maximum donated funds to project countries. Copies of our financial statements are available on request. We guarantee that a least 80% of your donation is spent on project costs. We levy a maximum of 20% on donations for New Zealand administration and promotional costs. 

We take seriously our responsibility to see that your donation is used effectively and efficiently. We monitor all project partners to ensure they are well managed and sustainable. We receive regular financial and narrative reports from our international partners to ensure full accountability for money transferred, and visit as often as we can. 

Yes, Hope Street Charitable Trust has IRD international donee status, so donations are eligible for tax benefits. Every April we will send an annual tax receipt to the email or postal address we have for you.  

Most Hope St personnel volunteer their time. If you are passionate about serving people in need and seeking justice for the vulnerable, and you have time available, contact us to discuss how you can be involved in our energetic, pro-active, passionate and dynamic team! Together we can discuss the skills you have to offer, the areas you could help in and the level of commitment you are comfortable with. We can provide the support, training and resources needed. 

We ensure that all our projects are as sustainable as possible. Our vision is to equip, inspire and empower nationals in project countries to help others in their land; together working towards a sustainable future. It is important to us that projects we support will one day no longer need our help and that they value the environment both as God’s creation and as an essential basis for life.  

Hope St is a faith-based organisation, and while our motivation is our faith, the children and communities we serve are not required to be Christians in order to receive help, nor are they expected to convert to Christianity to continue to receive help. The people we serve come from a variety of religious backgrounds. The work we do is the unconditional, practical application of our faith.